Do you have a problem with ocean shipping or a cruise? Consider resolving disputes in real-time using the Office of Consumer Affairs and Dispute Resolution Services’ (CADRS) alternative dispute resolution services. With no fees for services, CADRS offers: ombuds assistance, mediation, facilitation, and arbitration to resolve challenges and disputes involving:
Parties Requesting CADRS Services
- Shippers
- NVOCCs and ocean freight forwarders
- VOCCs
- Cruise Operators and passengers
- Truckers
- Marine terminal operators (including port authorities)
Requesting Dispute Resolution Services
When requesting assistance, please complete the appropriate form, add any supporting documentation, and submit it to complaints@fmc.gov.
- Dispute Resolution Service Request – Cruise (FMC-32) [PDF, 436 KB]
- Dispute Resolution Service Request – Cargo (FMC-33) [PDF, 378 KB]
Request a Speaker
To request a CADRS staff member to speak at your next function please contact CADRS.
Additional Resources
Contact
Zoraya De La Cruz, Director
Phone: 202-523-5807
General questions: Inquiries@fmc.gov
Assistance with cargo and cruise problems: complaints@fmc.gov