Note: 2/18/22 – UPDATE: Notice to Passengers Regarding Crystal Cruises

The Federal Maritime Commission is aware of media reports that Crystal Cruises, LLC (Crystal) has ceased operations.

The Commission is receiving inquiries pertaining to obtaining refunds for voyages booked with Crystal.

For affected passengers seeking reimbursement, the Commission recommends:

• If payment was made by credit card, a claim should be placed immediately with the card issuer.
• If third-party travel insurance was obtained, a claim should be placed immediately with the insurer.
• For passengers that are unable to utilize the above methods, additional information about the claims process will be forthcoming.

Prior experience has proven that third party insurers and credit card issuers often provide quicker and fuller reimbursement to passengers than any claims process established under the financial instruments issued pursuant to Commission requirements. Additionally, any claims process established by the Commission currently limits reimbursement to only the ocean portion of the cruise fare and not any ancillary charges such as air fare, ground transportation, tours, or lodging.

For additional inquiries, please contact our offices via email at pvo@fmc.gov.